Terms & Conditions

Last Updated: 20 August 2026

These Terms & Conditions govern purchases from NEXA VISION GROUP PTE LTD (“NEXA”, “we”, “us” or “our”) through our website and other authorised sales channels.

By placing an order, you agree to these Terms & Conditions.

1. Products & Services

NEXA sells and distributes alcoholic beverages, gift hampers, corporate gifts, festive gift sets and related products and services.

We endeavour to provide accurate product descriptions and images. However, packaging, labels, vintages, colours and presentation may vary from images displayed.

2. 18+ Alcohol Restriction

You must be 18 years of age or older to purchase alcoholic beverages.

By purchasing alcohol from us, you confirm that you are at least 18 years old and legally permitted to purchase alcohol in Singapore.

It is an offence for an individual under 18 years of age to purchase liquor.

We and/or our delivery partners may request valid identification or proof of age.

We reserve the right to refuse a sale or delivery where age requirements cannot be satisfactorily verified or where completing the transaction would contravene applicable law.

3. Orders

Submitting an order does not automatically constitute acceptance by NEXA.

Orders remain subject to payment verification, stock availability, pricing accuracy, compliance requirements and our acceptance.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• an incorrect price or description was displayed;
• payment cannot be verified;
• we reasonably suspect fraud or unauthorised payment;
• fulfilment may breach applicable laws or regulations; or
• circumstances outside our reasonable control prevent fulfilment.

Where we cancel a fully paid order before fulfilment, amounts properly due for refund will generally be returned through the original payment method.

4. Pricing & Payment

Prices are displayed in the currency indicated at checkout.

Payment must be successfully completed through an accepted payment method.

Payment methods may include cards, PayNow, digital wallets, BNPL services such as Atome where available and approved, and other payment methods offered by our payment providers.

Availability and approval of individual payment methods are determined by the relevant payment provider.

5. Product Availability & Substitution

All products are subject to availability.

For hampers, gift sets and bundled products, we may substitute an unavailable component with an item of reasonably comparable type and value where appropriate.

6. Corporate & Special Orders

Bulk orders, corporate orders, personalised products, customised hampers and specially sourced products may be subject to additional terms.

Once procurement, customisation, preparation or production has commenced, such orders generally cannot be cancelled or refunded except where required by applicable law or otherwise agreed by us.

7. Delivery

Delivery dates and times are estimates and are not guaranteed, unless expressly agreed otherwise in writing.

Delivery may be affected by stock availability, courier availability, traffic, weather, peak periods, public holidays, recipient availability and circumstances outside our reasonable control.

Please refer to our Shipping & Delivery Policy.

8. Refunds & Returns

Returns, refunds, exchanges and cancellations are governed by our Refund & Return Policy.

Change-of-mind purchases are generally not refundable.

Nothing in our policies excludes rights that cannot lawfully be excluded under Singapore law.

9. Fraud & Chargebacks

Customers should contact us promptly if there is an issue with an order.

Where a payment dispute or chargeback is raised, we may provide relevant transaction records, order confirmations, communications, invoices, tracking information and proof of delivery to our payment provider, bank or card network.

Fraudulent or abusive chargebacks may be contested.

10. Limitation of Liability

To the maximum extent permitted by law, NEXA will not be liable for indirect, incidental, consequential or special losses arising from a transaction, delivery delay or circumstances outside our reasonable control.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded under Singapore law.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Singapore.

Any dispute shall be subject to Singapore law and the jurisdiction of the Singapore courts, subject to applicable statutory rights.

Refund & Return Policy

Last Updated: 20 August 2026

NEXA VISION GROUP PTE LTD takes reasonable care to ensure that products are supplied accurately and in satisfactory condition.

1. Change of Mind

We generally do not provide refunds, returns or exchanges for change-of-mind purchases, except where required by applicable law or expressly agreed by us.

This includes where a customer:

• changes their mind after ordering;
• orders the wrong product or quantity;
• no longer requires the product;
• dislikes the taste, style or presentation;
• finds the product elsewhere at a lower price; or
• fails to review the product information before purchasing.

2. Alcoholic Beverages

For product integrity, safety and quality-control reasons, alcoholic beverages that have been delivered and accepted generally cannot be returned or exchanged due to change of mind.

Opened, partially consumed, tampered-with, improperly stored or customer-damaged products generally cannot be returned.

3. Damaged, Defective or Incorrect Products

If you receive a materially damaged, defective or incorrect product, please contact us as soon as reasonably practicable after delivery.

We may request:

• Order number
• Photographs/videos
• Photographs of packaging
• Product/batch information
• Delivery information
• Other reasonable evidence necessary to investigate the claim

Please retain the affected product and original packaging while the matter is being investigated.

4. Available Remedies

Where we determine that a claim is valid, an appropriate remedy may include:

• Replacement
• Exchange
• Store credit
• Partial refund
• Full refund

The appropriate remedy will depend on the circumstances and applicable legal requirements.

5. Non-Returnable Items

Subject to applicable law, the following are generally non-returnable:

• Opened or partially consumed alcohol
• Customised/personalised products
• Specially sourced products
• Corporate/bulk orders procured specifically for a customer
• Perishable products
• Products damaged after delivery
• Tampered or altered products
• Clearance/final-sale products where disclosed before purchase

6. Cancellation

Cancellation requests should be made as soon as possible.

An order is not cancelled until NEXA confirms the cancellation.

Once an order has been processed, packed, customised, specially sourced or dispatched, we may decline cancellation except where required by law.

7. Refund Processing

Approved refunds will generally be returned through the original payment method.

Processing times depend on the customer’s bank, card issuer or payment provider.

Any processing delay after the refund has been submitted to the financial institution or payment provider is outside our direct control.

Original delivery and fulfilment charges may be non-refundable except where required by law or where the refund results from an error attributable to us.

8. Statutory Rights

Nothing in this policy is intended to exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded under Singapore law.

Shipping & Delivery Policy

Last Updated: 20 August 2026

NEXA VISION GROUP PTE LTD provides delivery for eligible orders within our available service areas.

1. Singapore Delivery

We primarily deliver within Singapore.

Delivery availability, charges and arrangements may vary depending on location, order size, product type, quantity and delivery requirements.

2. Estimated Delivery

Any delivery date, timeframe or time slot displayed on our website or communicated to a customer is an estimate unless expressly confirmed as guaranteed in writing.

We will use reasonable efforts to fulfil orders within the estimated timeframe.

Delivery times may vary due to:

• Product or stock availability
• Order volume
• Courier availability
• Traffic
• Weather
• Weekends/public holidays
• Peak/festive periods
• Recipient availability
• Building/access restrictions
• Regulatory requirements
• Circumstances outside our reasonable control

A reasonable delivery delay does not automatically constitute cancellation of an order.

3. Delivery Charges

Delivery charges may depend on location, order value, size, weight, urgency and other delivery requirements.

Additional charges may apply for urgent delivery, special arrangements, restricted-access locations or redelivery.

4. Customer Information

Customers are responsible for providing accurate:

• Recipient name
• Contact number
• Delivery address
• Unit number
• Delivery instructions where applicable

We or our delivery provider may contact the customer or recipient to coordinate delivery.

5. Alcohol Delivery — 18+

Recipients of alcoholic products must satisfy applicable legal age requirements.

Alcohol will not be knowingly supplied to an individual under 18 years of age.

We and/or our delivery partners reserve the right to request valid identification and proof of age before handing over alcoholic beverages.

Delivery may be refused where satisfactory proof cannot be provided or where completing delivery may contravene Singapore law.

6. Unsuccessful Delivery

If delivery cannot be completed because the recipient is unavailable, cannot be contacted, provides an incorrect address, cannot provide required identification or access to the location is unavailable, we may arrange another delivery.

Additional redelivery charges may apply.

7. Third-Party Delivery Providers

We may appoint third-party courier, logistics or delivery providers to fulfil orders.

Tracking information may be provided where available.

Delivery schedules may be affected by circumstances outside our reasonable control.

8. Damaged or Incorrect Delivery

Customers are encouraged to inspect their order within a reasonable period after receiving it.

If an item appears materially damaged or incorrect, please contact us as soon as reasonably practicable and retain the product and packaging while we investigate.

9. International Delivery

International delivery may be available for selected products and destinations on a case-by-case basis.

International orders may be subject to shipping charges, taxes, duties, customs procedures, import restrictions and local alcohol regulations.

We reserve the right to decline international delivery where shipment is restricted, unlawful or commercially impracticable.

10. Changes to Delivery Arrangements

Where necessary due to operational, regulatory, safety or other circumstances, NEXA may reasonably modify or reschedule delivery arrangements.

Where a significant issue affects an order, we will endeavour to communicate with the customer and arrange a reasonable alternative.