Shipping & Delivery Policy
Last Updated: 20 August 2026
NEXA VISION GROUP PTE LTD provides delivery for eligible orders within our available service areas.
1. Singapore Delivery
We primarily deliver within Singapore.
Delivery availability, charges and arrangements may vary depending on location, order size, product type, quantity and delivery requirements.
2. Estimated Delivery
Any delivery date, timeframe or time slot displayed on our website or communicated to a customer is an estimate unless expressly confirmed as guaranteed in writing.
We will use reasonable efforts to fulfil orders within the estimated timeframe.
Delivery times may vary due to:
- Product or stock availability
- Order volume
- Courier availability
- Traffic
- Weather
- Weekends/public holidays
- Peak/festive periods
- Recipient availability
- Building/access restrictions
- Regulatory requirements
- Circumstances outside our reasonable control
A reasonable delivery delay does not automatically constitute cancellation of an order.
3. Delivery Charges
Delivery charges may depend on location, order value, size, weight, urgency and other delivery requirements.
Additional charges may apply for urgent delivery, special arrangements, restricted-access locations or redelivery.
4. Customer Information
Customers are responsible for providing accurate:
- Recipient name
- Contact number
- Delivery address
- Unit number
- Delivery instructions where applicable
We or our delivery provider may contact the customer or recipient to coordinate delivery.
5. Alcohol Delivery — 18+
Recipients of alcoholic products must satisfy applicable legal age requirements.
Alcohol will not be knowingly supplied to an individual under 18 years of age.
We and/or our delivery partners reserve the right to request valid identification and proof of age before handing over alcoholic beverages.
Delivery may be refused where satisfactory proof cannot be provided or where completing delivery may contravene Singapore law.
6. Unsuccessful Delivery
If delivery cannot be completed because the recipient is unavailable, cannot be contacted, provides an incorrect address, cannot provide required identification or access to the location is unavailable, we may arrange another delivery.
Additional redelivery charges may apply.
7. Third-Party Delivery Providers
We may appoint third-party courier, logistics or delivery providers to fulfil orders.
Tracking information may be provided where available.
Delivery schedules may be affected by circumstances outside our reasonable control.
8. Damaged or Incorrect Delivery
Customers are encouraged to inspect their order within a reasonable period after receiving it.
If an item appears materially damaged or incorrect, please contact us as soon as reasonably practicable and retain the product and packaging while we investigate.
9. International Delivery
International delivery may be available for selected products and destinations on a case-by-case basis.
International orders may be subject to shipping charges, taxes, duties, customs procedures, import restrictions and local alcohol regulations.
We reserve the right to decline international delivery where shipment is restricted, unlawful or commercially impracticable.
10. Changes to Delivery Arrangements
Where necessary due to operational, regulatory, safety or other circumstances, NEXA may reasonably modify or reschedule delivery arrangements.
Where a significant issue affects an order, we will endeavour to communicate with the customer and arrange a reasonable alternative.